Fastway Couriers recently launched its Returns system to provide retailers with a more flexible and cost effective method for managing customer returns.
Fastway Couriers CEO Richard Thame said the system has been particularly help for retailers who are growing their online side of their business.
"In its first month of operation, our Returns system has been a welcome addition to our service offerings, in particular to the hundreds of eBay sellers who utilise Fastway to send goods to their customers," he said.
The Returns service, which starts from $4.39 per return, provides sellers and recipients with a convenient way to organise and pay for returns, which can be sent from a third party location back to a seller, or even to another nominated delivery address.
"For example, if a consumer decides to return a pair of shoes they purchased online, they would normally contact the seller to organise shipping back to the item's original location. This is where our Returns system comes in. Normally, this process would involve contacting the purchaser, organising the return, shipping the return and finally, receiving reimbursement," Thame said.
"With our system, the retailer can facilitate all aspects of the return process by logging on to Fastway's Online Portal. We then contact the recipient with return details and a downloadable label they can attach to the item. All the consumer has to do then is leave the item in a convenient place for courier pickup. It's simple, easy and very efficient."
These returns are fully trackable via the Online Portal and it can be set up using a prepaid account with Fastway.