It’s frustrating that small businesses are being negatively impacted by parcel delivery but there are steps small business owners can take to ensure the smoothest delivery experience.
1. Choose a reliable courier service and insurance provider
Opt for couriers with a strong reputation for reliability and customer service. A courier comparison site such as Fast Courier can help you easily compare rates, reviews and providers in one place.
A pro tip is to ensure the service provides real-time tracking so you and the customer can monitor the parcel’s progress. For bulky or high-value items, consider using a specialised freight company with expertise in secure delivery.
2. Insurance and signature on delivery
Consider insuring valuable items to cover potential loss or damage. This can be done through the courier or a third-party insurance provider. An added security measure is to require a signature upon delivery to ensure the parcel reaches the intended recipient.
3. Notify customers of delivery details
Send a confirmation email or SMS with tracking details once the parcel is shipped as well as informing customers when the parcel is out for delivery and when it has been delivered.
4. Use tamper-evident packaging
Use tamper-evident tape or seals to deter theft and alert the recipient if the package has been compromised. Avoid using packaging that advertises valuable contents, reducing the temptation for theft.
5. Monitor customer feedback
It’s important to review delivery issues by tracking customer feedback on delivery experiences to identify recurring issues with specific couriers or shipping methods. Be proactive by following up with customers if there is a delivery delay or issue and resolve it quickly.
6. Plan for peak periods
During busy periods like Black Friday or Christmas, plan for potential delays and communicate these to your customers. Set clear order cut-off dates and advertise it in-store and online to ensure timely delivery during peak seasons.
Vincent Maneno is CEO of Fast Courier.