Posted inCustomer service How Umart boosted customer experience with GoTo’s unified tech solution by Lindsay Brown and Evan Casey July 13, 2022July 13, 2022 Net Promoter Score has increased by 20 points.
Posted inLatest News The role of co-browsing in building deeper customer insights by Lindsay Brown September 9, 2020
Posted inLatest News Conversational commerce: Bringing the in-store experience home by Lindsay Brown April 14, 2020
Posted inCustomer service How to retain customers after a bad experience by Lindsay Brown September 20, 2017November 2, 2017