Posted inCustomer service 2025 trends set to transform customer experience strategies by Emily Bencic January 16, 2025January 16, 2025 From trust and loyalty to chatbots and data collection.
Posted inCustomer service Customer service agents prioritise AI tech over salaries and fair work environment by Emily Bencic December 20, 2024December 20, 2024
Posted inCustomer service NICE empowers retailers to deliver automated service during BFCM by Emily Bencic December 12, 2024December 12, 2024
Posted inCustomer service Qualtrics taps former AWS veteran to lead Australia and New Zealand by Emily Bencic December 6, 2024December 6, 2024
Posted inCustomer service Let AI agents be your personal elves this holiday season by Mahesh Krishnan December 3, 2024December 3, 2024
Posted inCustomer service The hidden cost of employee conflict in retail by Genevieve Hawkins December 3, 2024December 3, 2024
Posted inCustomer service Qualtrics research uncovers $3.8bn risk of bad customer service by Emily Bencic November 28, 2024November 28, 2024
Posted inCustomer service How Customer Science Group is reinventing the contact centre by Emily Bencic November 28, 2024November 29, 2024
Posted inCustomer service Independent Pharmacies of Australia Group names 2024 Pharmacy Excellence Award winners by Emily Bencic November 21, 2024November 21, 2024