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Customer service

Does your loyalty program tick these boxes?

Shopping expert reveals what keeps customers loyal.

2017-04-24
How to enhance your in-store experience

A look at the evolution of retail and what your customers want today.

2017-03-21
Why your loyalty program isn’t enough anymore

The future of loyalty is here, but why are so many retailers getting it so wrong?

2017-02-21
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How to attract and hire the best employees

There’s more to it than a ‘help wanted’ sign.

2017-02-07
5 types of Christmas customers (and how to

It’s the most wonderful time of the year.

2016-12-19
The small business redefining its in-store experience

Brisbane camera store creating a community hub.

2016-12-16
Meet the start-up trying to disrupt the delivery

Australian courier service Go People operates like Uber.

2016-11-23
Majority of Australians willing to cheat on favourite

Consumers in less committed relationships with retailers than ever before.

2016-11-16

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