Some of Australia’s best retailers were on Thursday celebrated at the 2019 ORIAS awards.
More than 1,350 online retailers were in the draw for the People’s Choice Awards category.
Online fast fashion retailer Showpo came out as a leader of the pack, taking out three different awards in a sweeping victory.
The retailer was crowned Best Pureplay Retailer, Technology Champion and elected to the Hall of Fame.
Kogan.com was for the second year in a row crowned Australia’s favourite large online retailer while Riff Raff & Co took out the prize for Australia’s favourite small online retailer.
Some of the other Australia Post ORIAS Winners include:
| Category | Company |
| Best Pureplay Retailer | Showpo |
| Best Small Independent Retailer | Scratch |
| Best Multichannel Retailer | Cue |
| Best In-Store Initiative | Ultra Football |
| Best Online Retail Marketing | The Iconic |
| Technology Champion | Showpo |
| Best Social Commerce Initiative | Tinyme |
| Customer Service Excellence | Brava Lingerie |
| International Conqueror | Ettitude |
| Industry Recognition | Wayne Baskin |
| Online Retailer of the Year | Tinyme |
| Hall of Fame | Showpo |
| Australia Post People’s Choice Award – Large Retailer | Kogan.com |
| Australia Post People’s Choice Award – Small Retailer | Riff Raff & Co Sleep Toys |
Daniel Beahan, Director of Logistics & Customer Care, Kogan, said their win was a bi-product of their customer-centric approach.
“We are humbled by the fact that for the third year in a row now, Australia has voted for Kogan.com as its favourite online shopping destination. Our customers drive every decision in our business and we are constantly working to deliver better value and customer experience – it’s what makes us jump out of bed in the morning, and drives our team to continually innovate.”
Emma Kruger, CEO and Founder of Riff Raff, said the team was honoured to have taken out the title.
“We’re so thrilled and privileged to receive this award, one that we put down to our passion around customer experience. We’re obsessed with our customers, and we hope they’re equally obsessed with us.”