What will retail look like in 2029? That was the question being considered at the world’s biggest retail event, Shoptalk 2019 this week.
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Eight tips to thrive in the ‘retail apocalypse’
Retailers must step-up and illuminate their points of difference to create a remarkable customer experience, a retail consultant told New Retail 19.
How to succeed in marketplaces
Becoming “customer obsessed” and adhering to three key pillars is essential to succeed in marketplaces, an Amazon executive told the New Retail 19 conference.
Global CRM giant’s expansion good news for small retailers
Global software company Zoho has announced its launch into the Australian market in a move hoped to help small retailers.
This year it’s not what you sell, but how
The rise of e-commerce, offering easy and personalised shopping, is setting a new standard of convenience for Australian consumers, writes James Gilbert.
The future of B2B customer experience
There is an increasing need for B2B brands to push the frontiers of the customer experience, a tech executive argued in a recent keynote address on the back of new research.
Data regulation: challenge or opportunity for retailers in 2019?
Many Australian businesses are still unclear about how the European Union’s data protection brainchild will impact their day-to-day operations.
A retailer’s guide to AI: From hype to real opportunity
The catchall phrase of Artificial Intelligence (AI), is shaping up as a defining technological trend for 2019. So what’s behind the hype and what does it mean for the profitability of your retail business?
Buy now pay later: fad or future?
Research findings reveal whether the popularity of alternative payment solutions will continue.