Selecting new software for your business can be a daunting task, particularly when you hear so many tales of failed software implementations. So how can you ensure that you make the right choice?
1: Know What You Want.
This is the most important step in the process. Prepare a detailed and objective document which show exactly what your business needs are. Use this document throughout the selection process.
2: Search Widely.
Don’t just look at one or two packages – there are heaps out there. Use multiple sources of information, such as Internet searches, industry associations, and recommendations from friends and colleagues.
3: Shortlist.
You can quickly eliminate packages which don’t make the grade by looking at your 10 key requirements – then concentrate on 2-3 real contenders.
4: Seeing is Believing.
Always look at a live demonstration of the software to make sure your key criteria are really met, using examples of your own data.
5: Stick to your Shopping List
Don’t be distracted by demonstrations of sexy features which are of no value
to you. Always evaluate based on your business needs document.
6: Get It In Writing
Make sure software vendors confirm their conformance to your business needs document, and any other promises – in writing.
7: Ask for Help!
Help is available from independent consultants. Judicious use of consultants for key activities such as your business needs document can make the difference between success and failure.
*Meredith Thompson is a director of Codexpertise, who provide specialist consulting services in software selection. www.codexpertise.com.au