Whitech Software Solutions has announced an online helpdesk service for customers that need assistance while using Photo.Teller kiosks. This means that help is just a push of a button away for people printing their photos at kiosks, 24 hours a day, seven days a week.
The new service is called Kiosk.Help! and can be instantly accessed at the push of a button from any Photo.Teller kiosk in any location including airports, shopping centres, pharmacies and other remote locations. Kiosk.Help! will improve customer service by the availability of instant access to technical support.
For the owners of Photo.Teller kiosks this means that the kiosks will always be generating income because a customer can get help the minute they need it.
In addition to Kiosk.Help! a store owner is also able to initiate a call to Whitech’s Technical Support Team, then the technicians can connect into the kiosk and rectify the problem.