In episode 13 of the Retailbiz Podcast, we speak to Anthony Nappa, CEO of Oz Hair & Beauty who explains how the company pivoted during the pandemic to continue serving customers.

He then shares his insights on the trends that have emerged for the retail industry including the acceleration of Click & Collect and the rising importance of communication and transparency with customers.

Anthony also tells us what’s in the pipeline for the Oz Hair & Beauty business heading into 2022 with plans to launch a loyalty program.