FedEx Express has introduced FedEx International Connect Plus (FICP), a new international day-definite, ecommerce shipping service that combines competitive speed with attractive prices, in the Asia Pacific, Middle East and Africa (AMEA) region.
With FICP, online retailers across 10 markets including Australia, Hong Kong, India, Japan, mainland China, Malaysia, Singapore, South Korea, Taiwan, and Thailand can now provide their customers with an international shipping solution with prices that offer value-for-money, while ensuring shipments will be delivered within one to five business days within AMEA.
The new service is further supported with capabilities including tracking, sending out notifications to receivers and flexibility to change delivery options via FedEx Delivery Manager, which gives customers more visibility, control, and convenience.
The FICP allows businesses to enjoy greater savings at competitive day-definite transits, and their customers can match prices with their specific delivery needs.
Besides home delivery, the FICP service enables online retailers to give their end-customers the flexibility to pick up their package from hundreds of available pick-up locations nearby, and the option to change delivery date and location.
FedEx extensive parcel tracking capabilities gives e-tailers and customers visibility throughout the entire delivery journey. Both online and offline shipping automation solutions are available for a paperless experience.
FedEx Express Australasia vice president, Peter Langley said the launch of FICP further enhances FedEx ecommerce capabilities as businesses are increasingly looking for more diversified, cost-effective solutions to meet consumers’ ever-changing needs.
“Our new FICP service is the centre piece of our ecommerce portfolio. With FICP we hope to provide a faster and more reliable solution to help online businesses expand their reach globally. FICP offers a unique value proposition for our B2C customers in the marketplace and perfectly complements other services in our portfolio thus allowing us to enhance our B2C offering,” Langley told Retailbiz in a recent interview.
“FICP is about 10 to 15% more cost effective compared to a similar business service FedEx currently offers, making ecommerce throughout APAC more cost effective for Australian retailers and customers.
“We kept customer experience front and center as we designed FICP. For us at FedEx, developing this solution was a process of connecting dots to get to the right transit time at the right cost, using the right operating model and using the right automation.”
When asked how FedEx is supporting retailers, Langley said the company is well-equipped and can flex its network capacity across Australia to keep supply chains moving.
“Owning our own cargo fleet has allowed us to continue operating and responding to needs of our customers and communities,” he said.
“For SMEs who desire to ride this wave of acceleration, tapping the resources of established logistics networks like ours at FedEx not only provides access to new markets and ability to deliver internationally, but also enables easy ecommerce integrations, heightening delivery efficiencies.
“At FedEx we are transforming our business, culture, and solutions to stay agile and innovative, and are making investments to enhance our physical and digital network and prepare merchants of all sizes for the ongoing ecommerce boom.”