Leading parcel collection network Hubbed has rolled out a returns management platform that enables SME retailers to offer customers an automated returns service that utilises the Hubbed network of 2,000 locations Australia-wide.
Hubbed launched the platform in conjunction with its research that revealed 98% of Australians shopped online in the last few months, and 36%returned items from those online purchases.
The Hubbed Returns platform allows retailers to redirect their customers from their shopping sites to a ready-built ‘returns’ page. Retailers can brand and customise their returns page through an admin panel. The platform requires no technical integration and features a flat-rate pricing model.
Hubbed scans each return at the collection point, notifying the retailer of the return receipt almost immediately. This enables the retailer to release a refund or credit note to customers faster (if their returns policy allows) rather than when the package arrives at a carrier depot or the retailer’s warehouse.
The platform also simplifies the process for consumers, with a location-map feature that enables customers to select a nearby Hubbed drop-off point for their returns, including bp service stations, National Storage, Snap Printing, MBE and independent retailers.
Hubbed CEO and founder, David McLean said knowing that returns is a common pain point for retailers, the network established an easy-to-manage returns solution that simplifies the process for both retailers and customers.
“It also provides end to end returns visibility, from the moment a customer books a return to when the order arrives at a drop-off location. Hubbed Returns not only provides a more affordable solution for retailers but also eases pressure on customer service staff.
“The ability for retailers to release customer credits faster through our service, if their returns policy allows, can also help increase buyer loyalty. Faster reimbursements may motivate customers to purchase more with a Hubbed retailer partner over another.”
Hubbed Returns is priced at $49.95 per month plus $8.50 per parcel for retailers and includes access to the Hubbed collection point network, a customisable returns portal and return freight tracking.