To help businesses manage increased shopper demands during the peak sales period, the latest update to SOTI Snap introduces AI-driven digitisation of paper-based processes, designed to enhance efficiency and accuracy across retail stores and supply chains.
SOTI Asia Pacific vice president of sales, Michael Dyson said, “As we head into one of the busiest times of the year, the pressure on retail operations is immense. SOTI Snap’s AI-powered digitisation process is designed to help businesses handle the surge in demand by streamlining manual processes and reducing errors, ensuring operations remain efficient under pressure.”
A key challenge during peak shopping season is maintaining accuracy while handling a higher volume of transactions. Manual data entry is prone to errors that can lead to delays and customer dissatisfaction. By digitising these processes, SOTI Snap ensures that data is accurately captured and easily accessible.
“During peak season, retailers not only have to manage higher transaction volumes but also rapidly onboarding new staff to handle the holiday rush,” Dyson added.
“With an influx of casual and temporary workers, it’s crucial to get them up to speed quickly. The latest update to SOTI Snap allows businesses to digitise and deploy onboarding documents and training materials instantly, minimising disruptions and ensuring productivity remains high during this period.”
Another important aspect of peak season is the need for real-time data access to make informed decisions quickly, whether it’s adjusting inventory levels, rerouting deliveries or managing customer expectations, having accurate data is essential.
SOTI Snap’s digitisation of forms and data ensures that information is available instantly, enabling managers and operators to respond effectively to dynamic demands. This real-time access to information improves decision-making and enhances overall operational agility.
Flexibility is another key requirement during peak season. With sudden spikes in demand, retailers need the ability to quickly adapt to evolving circumstances.
“In a high-stakes environment where every moment counts, having the flexibility to seamlessly create or modify digital forms on the fly is crucial. SOTI Snap ensures that businesses can remain responsive and efficient, meeting customer needs without unnecessary delays.”
For businesses with global operations, the peak season often involves coordinating efforts across multiple regions and languages. The latest update to SOTI Snap includes multi-language form generation in over 100 languages.
“This feature ensures that all staff, regardless of location or language, can effectively contribute to business success. It’s about making sure that international coordination is as smooth as possible during the most critical time of the year. With SOTI Snap, digitisation doesn’t require months of planning and thousands of dollars. If you can sketch a form on a piece of paper, upload an image or type words into the app, you can seamlessly digitise your processes.”